|This uncredited photograph which appeared in the Franklin News Record in 1971|
shows equipment being tested prior to a service upgrade.
|New IBM computers are shown in this photo from the February 2, 1972 Courier News|
Growing pains later that decade resulting from the mid-seventies housing boom led to service problems - there were eventually 6,000 customers using 12,000 phones - and a huge equipment upgrade investment.
Even after the upgrades problems with service persisted. An appearance at a township committee meeting on November 20, 1973 by H&M to explain why Hillsborough customers could not get free toll service to Somerville and Manville turned into a general gripe session with both Hillsborough residents and township committee members complaining about service. Complaints included not being able to make calls, and picking up the receiver expecting a dial tone, but hearing someone else's conversation.
|A 1979 public service ad from United Telephone, still using the H&M name.|